Shipping Policy
- Processing & Delivery:
- Standard Orders: Processed in 1-3 business days.
- Custom Orders: The production timeline will be provided with your quote.
- Once shipped, delivery within Lebanon is typically 1-4 business days.
- Shipping Costs: Shipping rates are calculated at checkout based on the size of your order and your delivery location.
- Questions: For any inquiries about your order status, please contact us at [email protected].
Return Policy
- Return Window: We accept returns on eligible items within 7 days of delivery.
- Conditions for Return:
- Items must be standard, non-customized products.
- Items must be unused and in their original packaging.
- Non-Returnable Items:
- Please note: All custom-cut and personalized products are final sale and cannot be returned.
- Sale items and filler materials (e.g., beads) are also non-returnable.
- Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us at [email protected] within 48 hours with your order number and a photo of the issue. We will arrange a replacement or full refund.
- How to Return:
- To return an eligible item, please contact us first for authorization. Return shipping costs are the responsibility of the customer, unless the item received was damaged or incorrect. Approved refunds will be processed to the original payment method.
